We’re so sorry to hear that your order may have gone wrong. We deal with each scenario on a case by case basis so please get in contact with us at firstname.lastname@example.org and let us know your order number and what the issue is. We will see how we can help!
Please give your items to our riders in a (preferably sustainable!) bag. We will return this to you with your items (if you're lucky these will all be within a re-useable Sojo jute bag).